Vendor Performance Expectations


  • WFI will hold suppliers’ service and performance accountable through documentable CAR forms, vendor scorecarding, and other data.
  • This system will enable WFI employees to report vendor issues to WFI Procurement, in a documentable manner, that will be reported back to suppliers in real time.
  • WFI Procurement will use this system to document the issue, manage the solution, and ensure transparency in the corrective action, to ensure vendor responsiveness to the issue is timely and of the highest quality.
  • All WFI suppliers will know they are being evaluated on quality and performance, and will raise the level of their quality, or those suppliers will be replaced by others.
  • By using this process, WFI supplier performance will be improved, and WFI’s offering to customers will be enhanced.